Digital Support Without the Headache

If your website is broken, slow, or refusing to behave, I can help. I offer practical, honest support to fix digital problems that block your business. Whether it is email delivery failing, a plugin update gone wrong, or a DNS issue no one else can diagnose, I will get to the root of it fast.

There is no ticket system, no hidden costs, and no sales pitch. You talk to me, we agree what needs doing, and I get on with it. I support small businesses using WordPress, Joomla, Microsoft 365, Google Workspace, Cloudflare and other common platforms. If you are not sure what is broken, I will find out. If something looks off, I will explain why and fix it properly.

This is not just for existing clients. I work with anyone who needs help, whether it is a one-off job or something more involved. Many issues take under an hour to sort. If it is more complex, I will quote before doing anything.

Support often overlaps with hosting problems, email configuration, website rebuilds or performance issues, and I handle all of it in one place.

If you are wasting time chasing errors, stop. I can fix it, or at the very least tell you why it broke and what to do next. No pressure, just clear advice and direct help.

Ready to get it sorted? Send me a message and I will take it from there.

What I Offer

Technical Website Support

Recover hacked sites, resolve broken plugins, and fix theme errors quickly and professionally.

Hosting & Domain Support

Support for UK hosting platforms, domain settings, SSL certificates and Cloudflare DNS issues.

Email Setup & Diagnostics

Branded email addresses via Microsoft 365 or Google Workspace, with delivery testing and configuration help.

Website Security Checks

Basic GDPR reviews, contact form hardening, SSL setup and backup routines to keep things secure.

Analytics & Tracking

Setup and troubleshooting for Google Analytics, GA4, Search Console, and performance monitoring.

Ongoing Support That Fits You

Flexible, contract-free help — from quick fixes to monthly care. I adapt to what you need.

Ready to take your product to the next level with strategic content?

Contact me

How I Can Help

01

Website Troubleshooting

  • Hacked site recovery
  • Plugin conflicts & crashes
  • WordPress & Joomla issues

02

Email & Hosting Help

  • Email setup & diagnostics
  • Hosting transfers & settings
  • Backups, domains & SSL

03

Digital Peace of Mind

  • DNS & Cloudflare setup
  • GDPR best practices
  • Ongoing technical support

The Support Process

Simple, direct and responsive — I make fixing your digital problems straightforward

Initial chat to understand the issue

Investigation and options provided

Fixes applied or support plan offered

Let's Chat

Free initial consultation — no pressure, just a friendly chat

Direct help — no middlemen or ticket systems

Local support — I understand the platforms and providers you use

Honest answers — no jargon, just what works

Contact Me

Frequently Asked Questions

What issues do you fix?

Broken plugins, WordPress errors, email delivery problems, DNS issues, domain setup problems, backups and other digital faults.

Can you help with sites built by someone else?

Yes. I work with WordPress, Joomla, Umbraco and other platforms, even if the original developer is long gone.

Do you offer urgent or same-day help?

If it is critical, like your site is offline or your email has stopped, I will try to help the same day where possible.

Can I get help if I am not already a client?

Yes. Most of the support I do is for new clients needing one-off help.

How is support billed?

Usually by the hour or per job. I do not offer retainers unless specifically requested.

Do you support Microsoft 365 or Google Workspace?

Yes. I can help with setup, DNS changes, email delivery issues and general troubleshooting.

Why Choose Paul James Digital?

Independent & Direct:   Based in the West Midlands. No call centres, no outsourcing.
No-Nonsense Support:   I don’t upsell. I focus on what’s right for your business, not what makes me more money.
SEO & Performance:   Built with clean HTML, CSS and PHP, your site will load fast and perform well in search.
Flexible Service:   Need me once a year, every month, or just in emergencies? I’ll work around what suits you.
Full Ownership:   You’ll get a website that’s truly yours, with no hidden fees or restrictions.

What clients say

Rather than follow the financial services’ traditional approach to website design, I wanted something a little different to reflect my professional style of delivery as a lifestyle financial adviser. Paul helped us create a unique, user-friendly website to our exact specification. Nothing was too much trouble during the build and Paul has hosted and managed the website for us ever since without any issues. We highly recommend his services and expertise!

Gemma Darcy - Chartered Financial Adviser

Eight years ago I decided to create a blog to share my experiences as a novice dog owner. I’ve been using Paul’s services over the years for clients and he’s never let me down, so enlisted his help to create and host a simple blog. Since then it has transformed into a comprehensive website. It’s been regularly updated to incorporate the latest technology to make it very easy to manage myself, with Paul always on hand to assist with tweaks and suggestions. Paul is a real expert in his field and explains everything in clear and simple terms. He’s my go-to person for all things tech!

Sally-Anne Rogers - Reputation Management Consultant

Eight years ago I decided to create a blog to share my experiences as a novice dog owner. I’ve been using Paul’s services over the years for clients and he’s never let me down, so enlisted his help to create and host a simple blog. Since then it has transformed into a comprehensive website. It’s been regularly updated to incorporate the latest technology to make it very easy to manage myself, with Paul always on hand to assist with tweaks and suggestions. Paul is a real expert in his field and explains everything in clear and simple terms. He’s my go-to person for all things tech!

Sally-Anne Rogers - Reputation Management Consultant

Paul delivered exactly what we needed for our new website. The design perfectly expanded our existing branding, creating a clean, user-friendly site that features our menu, blog and events calendar. Everything looks professional and works seamlessly.

Paul has also supported us with print materials, ensuring consistency across all platforms. Communication was excellent throughout and the whole process was smooth from start to finish. We are very pleased with the result and highly recommend Paul James Digital.

The Garden Kitchen, Bewdley

As the clerk to the trustees/manager I could not be happier with the service from Paul. From the very start, he walked us through the entire process with patience and clarity, making sure everything made sense to us. He understood exactly what our charity needed and helped us save valuable funds by guiding us through Non-Profit Microsoft services. Nothing was too much trouble and he is always there when we need support. We are so grateful to have someone so reliable and knowledgeable helping us make the most of our online presence. We will be using Paul to create our website in the near future. We highly recommend him.

Mrs Erica Copson - Bewdley Almshouses